We’ve heard all about robotic process automation and how it streamlines processes and improves efficiency. Today, we’re taking it a step further with intelligent process automation (IPA).
IPA combines robotic process automation with intelligent capabilities like machine learning and natural language generation. It not only helps to automate repetitive tasks but have the capabilities to make the decisions that workers typically have to make, through technological advances such as deep learning and cognitive technology.
Let us look at some of the benefits of IPA for the factory
Automate repetitive tasks
In a factory setting, that can mean repetitive office tasks that hold up workers' time from working on more meaningful tasks related to the factory, such as improving production quality or increasing production yield.
With more time, workers can also focus more on developing innovative products or processes that can move the needle for the factory.
Customer-centricity is a critical value that organisations need to have in the digital world, where there is an increased opportunity for customers to contact and interact with the business. Customers want to work with businesses that are thoughtful and considerate to their needs, with timely responses and efficient service delivery.
By implementing IPA, workers can then focus on delighting customers by using data to their advantage. The wealth of customer data and touchpoints that the company has access to can inform them of customer preferences, and help them focus on the services that customers most want to see.
According to a McKinsey study on a financial institution, robotic process automation alone was able to reduce 80% of process costs, and reduce sales conversion by 50%. Imagine what more can be achieved with IPA!
IPA helps you to bring the best out of your IT infrastructure and data collection systems. You have access to a whole range of data sets, from product, process, and even customer data. Leverage the data you already have to accelerate the digital transformation capabilities of your business.
Want to know more about factory automation? Speak with one of our consultants to find out more.